We're gearing up for Valentine's Day here at Fruit Occasions. It's our busiest day of the year and we need to hire lots of extra staff, train them and then hope they all show up on February 14. This leaves a lot of room for mistakes, mishaps and problems. The only thing I can count on is that something will go wrong, someone won't show up, something will be mis-delivered, or we'll have some sort of technical melt down during the busiest part of our busiest day.
When the problem happens, whatever it is, I will take a step back, take a big breath and remind myself that whatever it is, there is a solution, we will solve the problem and that whatever happens,in the relative scheme of things, it won't be such a big deal. During the Christmas rush my boss told me that when I get nervous or freak out it makes everything worse. He is 100% right. So I will take a step back, take a big breath and calm down. There is a solution, we will get through it and just like that already the problem isn't as big as it seemed two seconds ago.
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